Gartner Critical Capabilities for Field Service Management

A guide for application leaders seeking improved customer service and support technology

Also this year, OverIT has been recognized in the Gartner Critical Capabilities for Field Service Management, authored by Jim Robinson and Naved Rashid, published on September 2nd 2020. The report states “field service management application priorities vary significantly by use case, so we compare vendors using nine capability areas weighted differently for each of three use cases. Application leaders can use the research and its companion Magic Quadrant as part of a broader evaluation process.”

We have received scores in the Appointment-Centric: Volatility in Schedules use case, Equipment-Centric: Complex Service and Support use case, and Outcome-Centric: Equipment as a Service use case.

We are delighted to have been recognized on this research. We are continuously working to improve even more the next releases of Geocall, by leveraging cutting-edge technologies (such as Artificial Intelligence and Machine Learning) to add more and more innovative features, in order to set new standards in the fast-growing and rapidly evolving Field Service Management market.

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OverIT is recognized for by the world’s leading research and advisory companies in the IT sector for its expertise in the management and optimization of Field Service Management processes

Get to know Gartner, IDC and Forrester reports which recognize OverIT as a leading Field Service Management vendor