IDC

Connecting the Dots in Field Service: Italgas Innovates with AR, Q1 2021

OverIT has been named in the Executive Snapshot “Connecting the Dots in Field Service: Italgas Innovates with AR”, Q1 2021, authored by Phevos Skalidis.

This report focuses on Italian gas distribution system operator (DSO) Italgas and its deployment of AR in field service.

OverIT Field Service Management software is mentioned as one of the companies that Italgas has chosen to bring the digital transformation of its operations to a whole new level.

“As far as the software is concerned, the decision was made to deploy SPACE1 by OverIT. This solution had been successfully implemented in the past by another Italian utility to “augment” remote collaboration. Moreover, it provided an excellent fit to the existing IT architecture and specifically to Geocall, the field force management solution, also by OverIT.”

Our solution allows the third-largest European utility to improve service quality and safety, increase distribution system effectiveness, have a positive impact on the environment, accelerate knowledge transfer to unskilled workers for improved uptime and safety, and enable field workers to reference documents (e.g., technical datasheets, multimedia content and asset history) while using their hands to perform the maintenance on a specific asset.

ANALYSTS’ REPORTS

OverIT is recognized for by the world’s leading research and advisory companies in the IT sector for its expertise in the management and optimization of Field Service Management processes

Get to know Gartner, IDC and Forrester reports which recognize OverIT as a leading Field Service Management vendor