OverIT named a Visionary in Gartner’s 2019 Magic Quadrant for Field Service Management

This year, OverIT has improved its position for completeness of vision and has again been recognized in the Gartner Magic Quadrant for Field Service Management, authored by Jim Robinson on 16 April 2019, for its Geocall and SPACE1 products.

Geocall covers end-to-end service, providing 360° support to over 80,000 FSM users. We think that our knowledge of several industries, allowed our product to provide both functional and process coverage, drastically reducing deployment and time to ROI.

It provides planned and unplanned maintenance activities optimization (even for clients with complex scheduling use cases), contract management and integrates the most common GIS platforms (alliance partnership with Esri and packaged integration with ArcGIS product suite), IoT for real-time data monitoring and analysis, as well as mobile workforce enablement and debrief. Geocall is integrated with SAP systems, and can be deployed either on-premises or as SaaS. Moreover, implementation templates provide preset features and capabilities for different industries.

Our constant and international growth, especially in emerging FSM markets, has been led by continuous investments in innovation (Augmented, Mixed, and Virtual Reality with the SPACE1 product, travel prediction using historical traffic patterns, tools tracking, safety monitoring through wearables, and more), allowing us to be early on the market when technological innovations present new opportunities to equip organizations with extended FSM capabilities. We look forward to continue delivering specific expertise and functionalities to all companies where planning, technician enablement, integrations, use of remote subcontractors, safety and training concerns are particularly important.

OverIT in Gartner’s Critical Capabilities for Field Service Management

OverIT has been included in Gartner’s “Critical Capabilities for Field Service Management”, authored by Jim Robinson, Jason Wong, and Michael Maoz on March 27th 2018, a guide to evaluate “vendor products for three common use cases using nine product capabilities. Application leaders supporting field service initiatives as part of the customer experience should use this research and its companion Magic Quadrant as part of a broader vendor evaluation process”.

We have received scores in the High-Volume and Volatile Schedules, Complex Service and Support and Equipment as a Service use cases for our Geocall solution.

We are really proud of being part of this research. We are working to improve even more our solution, by adding more complex features in the next releases of Geocall, not only to meet but to exceed the clients’ requirements, providing best-in-class innovations within all critical capability areas.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.