Enel Global Power Generation required a Field Service Management solution to integrate with the SAP and OSIsoft systems, in order to support Operation & Maintenance (O&M) processes within the renewable technologies sector. Specifically, the client wanted to equip itself with specific functionalities for real-time monitoring of emergencies and anomalies in the plants, as well as a mobile application for operators in the field.
The solution was also required to ensure a global template configuration for the rollouts expected all over the world, with multi-language features and a user-friendly interface.
Geocall provides mobile and backend functionalities dedicated to managing maintenance notifications and Work Orders through the integration with SAP’s Plant Information and Plant Maintenance modules, which automatically generate Work Orders whenever interventions on specific assets are required.
Thanks to a highly user-friendly interface, Geocall allows to monitor emergencies within plants, managing both manual and automatic scheduling of maintenance activities for field operators, who are in turn enabled to execute interventions through the mobile application on their smartphones, even offline.
Furthermore, the solution is integrated with the document management system CKS, with LDAP Kerberos and with SAP HR for the management of the resources’ work shifts.
The worldwide project plans to make the solution available in North America (USA and Canada), starting from Italy.