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CAP GROUP

Management of commercial activities and contractors

The CAP Group is responsible for managing the integrated water service in the Metropolitan City of Milan and in many townships in the provinces of Monza and Brianza.

KEY INFORMATION
Industry
Energy & Utility
Region
Italy
Website
gruppocap.it

CUSTOMER’S NEEDS

Management of commercial activities and maintenance on networks and plants entrusted to external companies

The customer needed to manage both the commercial processes towards users and maintenance on networks and plants, mainly entrusted to subcontractors, with innovative technologies.


OUR SOLUTION

Geocall, the leading Field Service Management product for the Energy & Utility industry

The CAP Group adopted the Geocall solution integrated to Salesforce and Oracle BI. The platform deals with the technical and administrative management of the business processes towards users and with the coordination of maintenance works on networks and plants, mainly entrusted to external companies.

Geocall allows to plan and schedule the activities, also by integrating the use of mobile devices for the management and the reporting of field activities. Furthermore, the application offers specific functionalities dedicated to external companies, for the full management of the suppliers charged with the plants maintenance, from the definition of contracts and the consolidation of the price list to the reporting of the activities performed and to the billing.


BENEFITS

Mobilization of activities and efficient management of contractors

Digitalization and mobilization of the operational processes

Real-time monitoring of the progress of works and of the costs of activities

Mobile access to technical documentation

Full management of external companies

Compliance to the SLA set out in the service and standard charter of AEEGSI authority