Gruppo Dolomiti Energia can be counted among the main Italian multiutilities, as well as among the major Italian producers of hydroelectricity. It is involved in the entire energy chain, from production and distribution to sale, throughout Italy, of electricity, gas and water, with 700.000 customers served.
The Group also operates in services regarding public lightning, integrated water services, cogeneration and district heating, as well as in the field of electric mobility and environmental services.
The customer commissioned the development and implementation of a Field Service Management system for two companies of the Group, SET Distribuzione (electricity service) and Novareti (water and gas service), with the aim of digitalizing and automating the following business processes:
The Geocall product, which has been implemented and installed on-premises, can be accessed from mobile devices and desktop.
Backend side, Geocall allows to manage the agenda of resources, as well as their workshifts, by dispatching Work Orders and optimizing technicians’ routes and travel times.
It is fully integrated with the other solutions of the company’s application map, such as:
On the other hand, mobile side, Geocall allows to manage and perform Work Orders in mobility, interact with the smart meters and providing field technicians with checklists and digital work instructions.
Smart planning of work shifts, thus optimizing displacements and travels of the employees
Reduction in travel times and costs
Seamless integration with third-party systems already adopted by the customer
Use of a unique mobile application for the management and execution of Work Orders, as well as for the dialogue/configuration of the smart meters
Digitalization of the main business processes as to reduce management costs and maximize work performances
Dematerialization of paper documents