Energy & Utilities, Oil & Gas, Industry and Service, Telecommunications, Transportation and Infrastructure, are industries where optimized Field Service management, mobile workforce enablement and Customer Service quality are key to digital transformation, as well as to maintain and increase competitive advantage. Moreover, companies are increasingly looking for cutting-edge solutions allowing to ensure business continuity, quality, security, and productivity.
Thanks to extremely innovative features, wide configurability and high adaptability, Geocall and SPACE1 are globally recognized as best-in-class products in these specific markets.
Relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, our customers are improving the operational performance of more than 100,000 resources, resulting in greater customer satisfaction and lower costs.
International consulting firms recognize us as FSM leaders for our ability to maximize customer service and support Utility workforce in asset activities, drawing on our more than twenty years’ experience in the sector and a deep knowledge of the processes. Our products provide dedicated features to efficiently organize field resources, optimize high-volume scheduling, manage service provision, track assets and monitor equipment, plants and distribution lines throughout the territory.
Geocall presents a series of preconfigured verticalization specific to Utilities. Companies operating in the Energy & Utilities rely on OverIT to make more efficient business decisions and manage increasingly demanding regulatory forces.
Upstream, Midstream, and Downstream Oil & Gas companies face a broad range of complex and diverse needs. They attempt to leverage their people, equipment, and crews for a wide range of field, asset, and plant activities. Work is a combination of planned projects and recurring and emergent activities. Companies in the Oil and Gas industry are constantly looking for innovation, safety, and productivity of personnel in the field. OverIT supports the main global operators in the Oil & Gas industry with cutting-edge technologies and deep expertise of FSM processes.
An increasing number of companies faces the challenge to remotely manage inspections, maintenance, repairs and training. In this scenario, we are able to provide the best support in all phases in which the organization and execution of inspection and maintenance activities on machinery in plants and production facilities are essential. Discover how our solutions help optimize scheduling automatically, eliminating premature maintenance and productivity loss. Learn how to extend the capabilities of frontline workers with advanced collaboration features powered by AR and AI. As a result, our customers can ensure high standards of product quality control, optimize after-sales and maximize customer service.
Maintaining networks and assets as well as implementing new projects are imperative to ensure the highest performances and an excellent customer service. We support companies when it comes to optimize the management of preventive and corrective maintenance, improving safety conditions and efficiency of teams and allowing easy collection of information about linear assets (railways, highways) and fixed assets (stations, bridges, viaducts, road signs), as well as rolling stock (passenger and freight trains).
Increasing requests have been registered from cable and fiber network operators, telecommunications companies and Internet service providers, regarding products and strategies aimed at optimizing their critical business processes and meet customer expectations. We drive the digital transformation of companies in this sector: thanks to our support, they are able to take process efficiency and customer service to unprecedented levels.
In a fast-moving world, Insurance companies need to keep up or risk being left behind. Adjusters and field staff must react quickly by providing the right forms and claims to ensure customer retention. Positive customer experiences are outcomes that can be achieved with industry-best performance driven by Field Service Management solutions such as Geocall and SPACE1. Streamline field service operations from the first loss notification to the claim is closed. Schedule and dispatch field surveyors and inspectors, enable Augmented Reality remote visual assistance, and improve your customer experience.
Healthcare is a high stakes industry that needs fast action to help patients. Field Service Management software solutions such as Geocall by OverIT help improve appointment compliance, provide real-time ETA status, and guarantee expected service to the in-home healthcare providers. OverIT improves appointment compliance by using AI-based schedule & route optimization to maximize productivity and efficiency of healthcare technicians, enabling them to provide faster response to the healthcare community by streamlining the process for ordering equipment and services, so that patients have access to the care they need. Moreover OverIT enables healthcare operators to seamlessly connect to patients thanks to virtual remote assistance features (powered by Augmented Reality) provided by the SPACE1 product.