Flawless service is the key to growing an Insurance business. It’s no longer enough to simply have a great product or service, Insurers need to ensure that it’s being delivered. OverIT’s Schedule Optimization leverages AI technology to optimize your complex service schedule in real-time based on configurable business-driven constraints. Real-time route optimization ensures field operations are set up for success, every time. Maximize outcomes by ensuring that adjusters are being dispatched efficiently and improve customer experiences leveraging the augmented collaboration features of the Next-Gen FSM Platform, for engaging customers anywhere, anytime.
In a fast-paced world, Insurance companies need to keep up or risk being left behind. Exceptional customer experience determines your ability to gain and retain policyholders. But this doesn’t come easy. Booking reliable appointments, on-time arrivals, real-time communications and quick claim resolutions, requires Insurers to have a state-of-the-art field service management platform. Processing in-person, in-branch and virtual inspections on a single AI-driven platform is essential for ensuring operational excellence.
OverIT is a Visionary Field Service Management company with decades of experience and hundreds of customers worldwide. We are 100% focused on field service excellence and apply our industry-leading technologies to Property & Casualty Insurance. By using the Next-Gen FSM Platform, insurers can manage in-person, in-branch and virtual claims adjusting with integrated customer experience management. OverIT’s FSM solution excel at AI-driven schedule optimization, virtual remote video collaboration, field adjuster mobility, and customer communication.
The Next-Gen FSM Platform helps managing high volume and volatile auto insurance claims appointments and for delivering the greatest customer experience ever when it comes to property claims. Ensure that your field employees and the mobile workforce are scheduled rapidly and get there in time.
OverIT schedule optimization engine is recognized as a best-of-class field service management solution for high volume and volatile schedule use cases. AI-driven, powerful optimization engine that can increase capacity planning for dynamic claims processes like auto. Reduce travel times and overtime, assign claims to the best resource intra-day automatically – and regularly monitor and adjust.
Dispatch claim assignments, schedules and critical details in real-time to field staff. Fill-in forms and communicate directly with the branch and other colleagues in the field to ensure that every moment of every job is safe, efficient, and effective. Reduce risk, improve visibility, solve compliance issues, and deliver real-time updates.
Automated surveys, analytics, and reporting measure business performance, spot newly emerging trends and drive continuous improvement of all aspects of both Property and Casualty Insurance claims. Reshape your way of monitoring and analyzing data, performance & KPIs and improve your field processes.
Deliver exceptional service experiences and achieve high customer satisfaction, while using in-house and independent adjusters. Keep policyholders notified of their appointment and any changes throughout the day.
Efficiently manage the process of insurance claims assignment to third parties and external companies, by following the predefined contracts and agreements. Improve the communication process with contractors and monitor tasks’ progress status and budget, thus considerably enhancing your situational awareness and the level of service offered to your customers.
The combination of in-person, drive-in and virtual inspections all managed in a single platform enables the customer to have peace of mind that their home or business is thoroughly inspected.
Integration with First Notice of Loss platforms and Claims Estimating tools will save you time and money. Thanks to the integration with FNOL platforms, you will automatically receive all the claims that come in.
Field workers and Insurers that are leveraging the ESRI features on the mobile and dispatcher side are capable of better mapping and overlaying storm paths with property details, thus achieving significantly better results including quicker response time, improved productivity, and better estimation of loss. Simplify and improve the accurate identification of customers in the impacted area with the OverIT Next-Gen FSM Platform.
OverIT provides Property and Casualty Insurers with instant access to Field Claims, Appraisal & Scheduling, as well as the ability for adjusters to connect to customers on any device via a mobile app and leveraging AR-driven collaboration features