KONE

Mobile app to schedule and monitor tasks

Kone is the global leader in the field of elevators and escalators. The company supplies elevators, escalators and automatic doors, and provides solutions for the maintenance and modernization of buildings.

KEY INFORMATION
Industry
Industrial Manufacturing
Region
EMEA
Website
kone.com
Technicians involved
1.000+

CUSTOMER’S NEEDS

Mobile scheduling and monitoring of Work Orders

KONE required an application for mobile devices to be used by the supervisors when managing the scheduling tasks and when monitoring the activities performed by technicians, as well as during the processing of related statistics in order to overcome the severe limitations imposed by the costly web component of the Remedy system.


OUR SOLUTION

Konect Mobile, the app for an efficient management and monitoring of tasks

Featuring Geocall functionalities, an application optimized for Android devices has been developed and named “Konect Mobile”. It comes with a simple and easy-to-use interface which allows to view and edit technicians’ timesheets, schedule operators’ activities and search activities. The application is integrated with KONE’s back-end systems and interfaces with the Remedy platform via communication to REST and JSON services.

The solution allows to use on mobile devices some key modules of the Konect system:

  • Query: features for searching through various queries planned and unplanned orders, equipment and clients;
  • Dashboard: a series of reports for some query-specific sections (emergency calls, blocked plants, etc.);
  • Timesheet: allows to view and edit the resources’ calendars and to approve the data reported;
  • Scheduling: feature for scheduling works and assigning activities to the operators.

BENEFITS

Unprecedented integration and mobilization

Seamless integration with KONE’s adopted backend systems

Interface with the Remedy platform via communication to REST and JSON services

Overcoming of severe limitations imposed by the costly web component of the Konect program

Mobile App optimized for Android and suitable for any device