The Next-Gen FSM platform covers end-to-end the entire FSM process, and provides the most advanced features for the smoothest integration with our customers’ application map, such as CRM, ERP, Asset Management, GIS, and IoT.
Our platform has modules explicitly designed for Field Service Management processes and activities.
From asset maintenance, to managing the maintenance processes of highly complex organizations, plants, and assets, and tracking performed tasks (resources, timeline, warranties, materials, etc.)
The Next-Gen FSM platform enables the schedule optimization of field resources, associating an appointment for an asset with the technician that best meets the requirements in terms of skills, optimized routing, materials and equipment, unexpected events, available/unavailable customers.
Finally, mobile empowerment provides technicians with the mobile devices needed for accurate and effective execution of work orders, as well as for collecting data offering the best possible service. Mobile empowerment applies to a wide range of scenarios, such as mobility, cooperation among users, Augmented Reality, Machine Learning, and further integrations.
A dedicated team of professionals is at your disposal to support you in boosting your Customer Service and extending your Field Technicians capabilities.