The Next-Gen FSM Platform covers end-to-end the entire Field Service Management process and provides the most advanced features for the smoothest integration with the customers’ application map, such as CRM, ERP, Asset Management, GIS, and IoT.
Not only it provides a Layer Foundation for further updates and configurations, but it triggers the potential of the modules specifically designed for Field Service Management processes and activities. This applies to a wide range of scenarios.
From asset maintenance, to managing the maintenance processes of highly complex organizations, plants, and assets, and tracking performed tasks (resources, timeline, warranties, materials, etc.).
The Next-Gen FSM Platform enables the schedule optimization of field resources, associating an appointment for an asset with the technician that best meets the requirements in terms of skills, optimized routing, materials and equipment, unexpected events, available/unavailable customers.
Finally, mobile empowerment provides technicians with a mobile app, also with offline access, needed for accurate and effective execution of work orders, as well as for collecting data offering the best possible service. Mobile empowerment applies to a wide range of scenarios, such as mobility, cooperation among users, Augmented Reality, Machine Learning, and further integrations.
The breadth and depth of our solution, together with an endless innovation and a strong differentiator in GIS offer advanced capabilities that can act as key elements and add unique value to our customers.
A dedicated team of professionals is ready to support you in boosting your Customer Service and extending your Field Technicians capabilities.