CUSTOMER CASE STUDY
EDENOR – Replacement of existing FSM system to optimize and mobilize 4,000 technicians
Edenor faced an upcoming end of life for ClickSoftware, its Field Service Management software. The main objective is to replace the existing FSM system (ClickSoftware), in its full scope, with minimal disruption to Edenor’s operations and organization. The company seeks to improve current functionalities and extend them based on the experience acquired using the system in place. Finally, Edenor intends to improve the system’s performance in terms of response times, stability and enhance customer satisfaction.