In this report Constellation Research evaluates vendors providing advanced FSM capabilities meeting the needs of Large Enterprises.
These analysts considered different areas as part of the selection process, such as industry sector, business model, and asset value, the ability to support subcontractors or temporary workers, scheduling priorities, importance of AR/VR for remote assistance or collaboration, IoT initiatives and integration priorities, ecosystem and integrations.
OverIT has been included in the FSM report as a vendor capable of supporting field service operations within large companies.
According to Constellation Research, OverIT “covers all the main functions associated with FSM”, including AI-driven scheduling optimization, management of field force, asset, and customer data; mobile workforce management, knowledge management, route optimization and virtual collaboration; work planning, accounting of external contractors, hands-free voice interface, and GIS integration.
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