Constellation Research’s Report “Field Service Management Tools”, Q3 2021

OverIT has been included in Constellation Research’ s Report “Field Service Management Tools”, Q3 2021, authored by Liz Miller, R “Ray” Wang and Nicole France.

In this report Constellation Research evaluates vendors providing advanced FSM capabilities meeting the needs of Large Enterprises.

These analysts considered different areas as part of the selection process, such as industry sector, business model, and asset value, the ability to support subcontractors or temporary workers, scheduling priorities, importance of AR/VR for remote assistance or collaboration, IoT initiatives and integration priorities, ecosystem and integrations.

OverIT has been included in the FSM report as a vendor capable of supporting field service operations within large companies.

According to Constellation Research, OverIT “covers all the main functions associated with FSM”, including AI-driven scheduling optimization, management of field force, asset, and customer data; mobile workforce management, knowledge management, route optimization and virtual collaboration; work planning, accounting of external contractors, hands-free voice interface, and GIS integration.

OverIT is recognized for by the world’s leading research and advisory companies in the IT sector for its expertise in the management and optimization of Field Service Management processes

Get to know Gartner, IDC and Forrester reports which recognize OverIT as a leading Field Service Management vendor