The virtual summit for leaders in customer success, service & support
The Field Service USA Virtual Event by WBR is where cross-industry service, support, and customer success leaders come together to build world-class operations. With forward-thinking content and unique session formats, FS USA is designed to help you achieve service excellence and drive profitability.
The event will be held from April 27 to 29, and will host experts and professionals in service that will share their experiences, gather new ideas and familiarize themselves with new and emerging technologies available on the market.
The agenda includes three days full of lectures, presentations, round tables and networking.
OverIT will be one of the main sponsors of the event and it will be an incredible opportunity to present our vision & solutions for the field service of the future. Our colleagues James Doyle and Carly Kroll will present a summary of some top industry challenges, including technology adoption and profitability in servitization.
“Many challenges have been facing field service even before the pandemic. We want to highlight two of those, 1. technology adoption among field technicians, and 2. the remote first approach and impact on revenues and profitability.”