Solution for the Field Service optimization of Telco and Media companies

The Next-Gen FSM Platform has been expressly designed for optimizing the Field Service according to the specific requirements and use cases of those companies working in the provision, sale, installation, inspection and repair of telecommunication assets.
Increasing requests have been registered from cable and fiber networks operators, telecommunication companies and Internet service providers, regarding products and strategies aimed at optimizing their key business processes while matching customer expectations.
We drive the digital transformation of companies in this sector, taking process efficiency and customer service to unprecedented levels.

Management of complex infrastructure projects concerning the creation of new networks and large investments in new technologies (e.g. optical fiber, 5G)

Optimization of the whole customer service cycle: appointment arrangement, compliance with SLA and maintenance contracts, subcontractor engagement, B2B and B2C customer satisfaction

Efficient and timely management of any critical assets, through remote inspections and interventions as well, with a direct impact on profitability

We are the only vendor in the FSM market providing end-to-end coverage in use cases related to both the management of complex assets and equipment and the scheduling optimization – powered by Artificial Intelligence – of significant volumes of highly-volatile activities.

OverIT Next-Gen FSM Platform provides a wide range of functionalities to cover the entire process, from network design and development (relying on the deep integration with GIS systems), through the maintenance of linear assets in remote locations and the scheduling of appointments at the final user’s for visits of technicians, installations or repairs. Moreover, our product has been designed to add value to those companies working in the management of Assurance&Delivery and Network Creation processes, speeding them up to meet the client’s expectations thanks to the optimized management of assets over the territory.